Welcome to
Telephony for Salesforce
Speech Recognition
Biometric Voice Authentication

Callglide is a Cloud Call Centre that makes the very best of Salesforce.

Deliver a personalised and efficient user journey to your customers. Use built in features for Membership and Financial Services.


IVR / Auto Attendant

  • Biometric Voice Authentication
  • Speech recognition
  • Multiple menus per organisation
  • Multilingual with regional accents
  • Caller personalisation
  • Caller verification
  • Menu options to read data from Salesforce
  • Update Salesforce fields using caller input

Call Routing

  • Route to Agent Groups
  • From Multiple Inbound Numbers
  • Salesforce Omnichannel Integration

In Call

  • Screen pops using CLI
  • Screen pops using Keyed Number
  • Encrypted Call Recording
  • Secure Card Payment via Partner
  • Tasks and Events Created in Salesforce

Security & Performance

  • Biometric Voice Authentication
  • Encrypted database
  • Encrypted recordings
  • Built on a proven UK based cloud telephony service
  • Expert telephony infrastructure service management from Aculab plc
  • Global presence
  • Massively scalable
  • Great up time & quality performance stats.