Product Details
Callglide Speech Recognition Telephony for Salesforce

Global presence with Mutilingual IVR and Regional Accents!

CallGlide is a Cloud PBX and Contact Centre for Salesforce. It provides a comprehensive Interactive Voice Response, (IVR) / Auto Attendant system and is highly integrated with Salesforce. As soon as an inbound call arrives Salesforce data is inspected to identify the caller and gather information useful for routing and queue prioritisation. The data from Salesforce is used to construct a personalised and efficient user journey to the correct destination, whether that be a self service interaction with Salesforce or connection to the most appropriate agent via a queue.

Call Routing
  • Last Agent – Optionally route to the last agent that dealt with the customer if available. Useful in building a customer relationship.
  • Last Case Owner – Optionally route to last case owner if available. Useful to speed up issue resolution.
  • Skill based routing – Route to agents best able to deal with the caller.
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