Welcome to
Callglide

 

Global presence with
Multilingual IVR,
Regional Accents and
Speech Recognition!
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Callglide is a Cloud Call Centre / PBX that makes the very best of Salesforce.

Deliver a personalised and efficient user journey to your customers. Use built in features for Membership and Financial Services.

DEMO NOW

IVR / Auto Attendant

  • Speech recognition
  • Multiple menus per organisation
  • Multilingual with regional accents
  • Menus based on date on time of call
  • Caller personalisation
  • Caller verification
  • Menu options to read data from Salesforce
  • Update Salesforce fields using caller input

Call Routing

  • Last agent
  • Last case owner
  • Skill based routing

In Call

  • Whisper caller name to agent
  • Screen pops
  • Recording
  • Activities created in Salesforce
  • Call control
  • Missed calls logged in Salesforce

Security & Performance

  • Encrypted database
  • Encrypted recordings
  • Built on a proven UK based cloud telephony service
  • Expert telephony infrastructure service management from Aculab plc
  • Global presence
  • Massively scalable
  • Great up time & quality performance stats.